Company Summary : One stop Garden center with selling garden plants and accessories.
Job Description :-
- Responsible in managing online activities, preparing or editing orders
- Mainly planning and support in online sale/e-commerce including reply and follow up enquiries, customer service, packing and mailing, and others tasks related with online sales.
- Upload company products to Shopee / Lazada/ Facebook and other portals, including products descriptions, photo and video shooting, photo editing, etc.
- Tracks, traces, and updates the status of shipments.
- Provide advertisement analysis report regularly
- Responding promptly to customer inquiries and provide useful and accurate information to customers
- Handle and resolve customer complaints
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.