Job title: Customer Service (TW Eats)
Job type: Permanent
Emp type: Full-time
Industry: Call Centre and Customer Service
Salary type: Monthly
Salary from: MYR RM2,500.00
Salary to: MYR RM4,000.00
Location: Nusajaya, Malaysia
Job published: 2020-12-31
Job ID: 32980
Contact name: Winnie Joey
Phone number: +6075500949
Contact email: Joeyyeoh@nala.com.my

Job Description

Job Description:
- Handle inbound calls and emails relating enquiries and complain.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Communicating with customers through various channels.
- Responding promptly to customer inquiries and provide useful and accurate information to customers
- Keeping records of customer interactions, comments and complaints.
- Handle and resolve customer complaints via phone, email, and etc to provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
 
Requirement :
- SPM Qualification 
- Willing to work on rotational shift 
- Able start work on 11 Jan 2021
 
Benefits :
*EPF, SOCSO, EIS
*Annual leave & MC
*Full Training Provided
*MNC Working Environment
*Facilities : Cafeteria, Rest & Relax Zone
*Free shuttle service (Larkin , Permas, Tampoi, Sri Skudai , City Square, Taman U, Gelang Patah ,Nusa Height ,Bukit Indah)